Welcome to Flowers Silvertown, your trusted online florist offering flower delivery services throughout Silvertown and the surrounding areas. Before placing an order via our website, please take a moment to carefully read these Terms & Conditions. By purchasing from Flowers Silvertown, you agree to be bound by these terms, which form a legally binding agreement between you (the customer) and us (Flowers Silvertown).
These Terms & Conditions apply to all purchases made for flower delivery and related products via the Flowers Silvertown online platform. They are intended for customers located in Silvertown and nearby areas, and apply to every order placed through our e-commerce service for local delivery. By using our website or placing an order, you accept these terms in full.
Step 1: Browse & Select
Browse our curated selection of flower arrangements, bouquets, and gifts designed for all occasions. Each product includes a detailed description and price to help you make an informed selection for delivery in Silvertown.
Step 2: Add to Cart
Once you've chosen your preferred items, add them to your online basket. You may adjust quantities or remove items before proceeding to checkout.
Step 3: Checkout
At checkout, provide the required delivery details, including recipient name, address, postcode (ensuring accuracy for all deliveries in and around Silvertown), and contact information. You will have the opportunity to include a personal message with your flowers.
Step 4: Order Confirmation
After placing your order, you will receive an order confirmation on-screen and via email. This confirmation acknowledges receipt of your order; however, acceptance of your order and completion of the contract between you and Flowers Silvertown will occur only once payment has been processed and the order dispatched.
Orders for Same-Day and Future Delivery
Orders for same-day delivery must be placed by the time specified on our website. Orders placed after this cut-off may be delivered the next working day. Orders may be scheduled in advance for a specific date, subject to availability.
Product Substitutions
While we strive to provide all flowers and gifts as described, natural availability varies. If an item is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style and quality, particularly to ensure on-time delivery across Silvertown and nearby areas. We will always notify you where substantial substitutions are required.
Payment must be made in full at the time of placing your order. We accept a range of payment methods as indicated during the checkout process, including, but not limited to, debit/credit cards and secure third-party payment providers.
Pricing
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT at the prevailing rate, unless stated otherwise. We endeavour to ensure that prices are up to date and correct. In the rare event of a pricing error, we reserve the right to cancel the order and refund any payments already made.
Authorisation
By submitting your order, you warrant that you are authorised to use the selected payment method and that you have sufficient funds or credit facilities available to cover the order value. Failure to provide accurate payment details may result in cancellation or delay of your order.
Security
All payment transactions are processed using secure payment gateways, with all sensitive financial data encrypted and protected pursuant to industry standards. Flowers Silvertown does not store card details after payment completion.
Order Cancellations
If you need to cancel your order, please notify us as soon as possible. Cancellations will only be accepted before the order has been dispatched for delivery or before the preparation of your floral arrangement has begun. Once an order is being prepared or is out for delivery, cancellations may no longer be possible.
Refunds for Cancelled Orders
If you cancel an order within the accepted time frame, we will issue a full refund via your original payment method. Please allow up to five working days for the refund to be processed, depending on your bank or payment provider.
Changes and Amendments
If you wish to amend details of your order – such as delivery date, recipient address, or message card – contact us promptly. Amendments can only be actioned if your order has not yet entered preparation or dispatch. While we endeavour to accommodate change requests, we cannot guarantee amendments after a particular order stage has been reached.
Right to Cancel under Consumer Laws
Please be aware that fresh flowers, due to their perishable nature, are exempt from statutory cancellation rights afforded under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, we endeavour to be fair and reasonable, and will always seek to resolve issues directly with our customers in Silvertown and the surrounding regions.
Delivery Areas
We deliver to Silvertown and adjacent locations as specified on our website. It's the customer's responsibility to ensure that the provided address falls within our current delivery area. Any order placed for a non-serviceable location may be cancelled and refunded.
Delivery Times
While we make every effort to deliver on your preferred date and time, all deliveries are subject to local conditions and logistical considerations. Unexpected circumstances, such as traffic, weather or events beyond our control, may affect delivery times. We are not liable for delays that are outside of our direct control but will always communicate any significant issues as promptly as possible.
Recipient Unavailability
If the recipient is unavailable at the time of delivery, our standard procedure is to leave the delivery with a neighbour or in a safe place (where possible), or to reattempt delivery. A notification card will be left to inform the recipient of the delivery status. Flowers Silvertown cannot accept liability for flowers left in a nominated safe place or with third parties once delivered in accordance with your instructions.
Quality Commitment
We pride ourselves on delivering the freshest flowers and quality gifts every time. Please inspect your order upon delivery and contact us promptly if there are any issues with your flowers or gifts received in Silvertown or surrounding areas.
How to Report an Issue
If you are dissatisfied with any aspect of your order (such as damage, incorrect items, or quality concerns), please get in touch within 24 hours of delivery. Provide details and supporting photos to allow us to investigate and resolve the issue to your satisfaction. Where appropriate, we will offer a replacement, partial refund, or re-delivery. Refunds or replacements are offered at our discretion and are subject to the nature of the complaint.
Due to the perishable nature of fresh flowers, returns are generally not accepted. Where a product is faulty or does not meet the promised standard, please report this within 24 hours of delivery, and we will work with you to rectify the situation. Non-perishable items (such as vases and gift items) may be eligible for return under certain conditions, provided they are unused and returned in original packaging within 14 days.
Flowers Silvertown is committed to providing high-quality online flower delivery services in Silvertown and surrounding regions. Our total liability for any claim arising out of any order, whether in contract, negligence or otherwise, is limited to the value of the goods supplied. We are not liable for indirect, incidental or consequential loss or damage arising from the use of or inability to use our website or products, including – but not limited to – loss of goodwill, missed occasions, or business interruption.
Events Outside Our Control
We accept no liability for delay or failure to fulfil orders resulting from events outside our reasonable control (including but not limited to natural disasters, pandemic outbreaks, strikes, transport disruptions or adverse weather).
Accuracy of Information
While we strive to ensure all product descriptions, images, and prices are accurate, minor variations in flower colour, size, or substitution may occur as a result of seasonal availability. The photographs on our site provide a representation of the final product but are not legally binding.
By placing an order via our e-commerce website, you confirm that:
Your personal information is processed in accordance with all applicable UK data protection laws. Please refer to our Privacy Policy for more detailed information on how we collect, store, and use your personal details.
All content on the Flowers Silvertown website, including logos, text, photographs, and graphics, is protected by copyright and may not be used or reproduced without our express permission.
These Terms & Conditions, along with any claim or dispute arising out of or in connection with your use of our flower delivery services in Silvertown, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Silvertown reserves the right to update or amend these Terms & Conditions at any time without notice. It is your responsibility to review these terms regularly prior to placing an order. The terms displayed on our website at the time of your order will apply to that transaction.
Should you have any questions regarding these Terms & Conditions, or wish to discuss your order, our customer service team is here to help. Please use the contact form on our website for all enquiries related to orders, payments, cancellations, or deliveries in Silvertown and the surrounding areas.
Note: These terms apply to all customers based in Silvertown and neighbouring areas, and form the basis of every contract for the supply of flowers and gifts through our online platform.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Silvertown, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Silvertown.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
