Returns, Refunds & Complaints Policy at Flowers Silvertown
Our Fresh Flowers Guarantee in Silvertown
At Flowers Silvertown, we are committed to delivering the freshest flowers to every doorstep in Silvertown and the surrounding areas. As a trusted local florist serving households and businesses, our reputation rests on providing blooms that delight, inspire, and last. Our Fresh Flowers Guarantee means you can shop with complete confidence, knowing every bouquet is hand-selected for peak freshness and quality.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not as expected, we sincerely apologise for any inconvenience. Our drivers handle each order with care, but we recognise that, on rare occasions, damage may occur in transit. Please inspect your flowers upon delivery. Should you discover any significant damage or items missing, contact us as soon as possible with your order details. Prompt notification helps us resolve the matter quickly and to your satisfaction.
Freshness Window
Your flowers are guaranteed to remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our recommended guidelines. If your flowers do not meet this standard of freshness within this period, despite following care instructions, please let us know. We take all claims seriously and will investigate each case individually to ensure a fair outcome for our valued Silvertown customers.
Refunds and Replacements
Depending on the nature of the issue, we offer two resolution options for flowers that arrive damaged, wilted, or fail to meet our freshness guarantee:
- Refund: Receive a partial or full refund to your original payment method.
- Replacement: Request a complimentary replacement bouquet delivered at the earliest possible opportunity.
To ensure a speedy resolution, we may request photographs of the flowers and their packaging as received. This allows us to continually improve our service and quality for the entire Silvertown community.
How to Submit a Refund or Replacement Request
To initiate a refund or replacement, please reach out to our team with your order details and a description of the issue. If photos are available, including them helps us to process your claim more efficiently. Our customer care staff will review your request and return to you with a solution as quickly as possible. Your satisfaction is our primary concern, and we make every effort to resolve such cases within a few business days.
Complaints Process
Your feedback matters. If you have concerns that fall outside our refunds and returns policy, or if you wish to make a formal complaint, we invite you to contact us directly. Each complaint is handled respectfully, confidentially, and with a focus on finding a satisfactory resolution. After submitting your feedback, expect a prompt acknowledgement from our team as we begin the review process. We aim to complete all complaint investigations swiftly and will keep you informed at every step.
Trusted Local Florist in Silvertown
Flowers Silvertown is proud to serve local households and businesses with the finest fresh flowers and customer support. We believe every customer deserves reliable service and beautiful, long-lasting blooms. Thank you for making us your Silvertown florist of choice, and for trusting us to deliver joy and excellence, every time.
